Comcast Xfinity Outage in Hoffman Estates, Illinois (2024)

Comcast Xfinity Outage in Hoffman Estates, Illinois (1)

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Hoffman Estates come from postal codes 60169.

Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.

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What isn't working?

Please let us know what issue you are experiencing with Comcast Xfinity:

Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!


In the last three months, how would you rate Comcast Xfinity?

2.20 out of 5 128,448 ratings

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Problems in the last 24 hours in Hoffman Estates, Illinois

The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Hoffman Estates and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Comcast Xfinity Outage in Hoffman Estates, Illinois (9)

August 13: Problems at Comcast Xfinity

Comcast Xfinity is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!

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Most Reported Problems

The following are the most recent problems reported by Comcast Xfinity users through our website.

  1. Comcast Xfinity Outage in Hoffman Estates, Illinois (10)

    Internet (59%)

  2. Comcast Xfinity Outage in Hoffman Estates, Illinois (11)

    TV (12%)

  3. Comcast Xfinity Outage in Hoffman Estates, Illinois (12)

    Wi-fi (12%)

  4. Comcast Xfinity Outage in Hoffman Estates, Illinois (13)

    Total Blackout (8%)

  5. Comcast Xfinity Outage in Hoffman Estates, Illinois (14)

    E-mail (7%)

  6. Comcast Xfinity Outage in Hoffman Estates, Illinois (15)

    Phone (2%)

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Live Outage Map Near Hoffman Estates, Cook County, Illinois

The most recent Comcast Xfinity outage reports came from the following cities:Saint Charles, Schaumburg, Cary, Geneva, Elgin, Bensenville, Bloomingdale, Fox River Grove, Bartlett, Wheeling, Algonquin, Arlington Heights, West Dundee, Elk Grove Village and Glendale Heights.

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CityProblem TypeReport Time
Comcast Xfinity Outage in Hoffman Estates, Illinois (16)Saint CharlesTV
Comcast Xfinity Outage in Hoffman Estates, Illinois (17)SchaumburgWi-fi
Comcast Xfinity Outage in Hoffman Estates, Illinois (18)CaryInternet
Comcast Xfinity Outage in Hoffman Estates, Illinois (19)GenevaInternet
Comcast Xfinity Outage in Hoffman Estates, Illinois (20)ElginInternet
Comcast Xfinity Outage in Hoffman Estates, Illinois (21)BensenvilleInternet

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

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Comcast Xfinity Issues Reports Near Hoffman Estates, Illinois

Latest outage, problems and issue reports in Hoffman Estates and nearby locations:

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (22) (@MrsStanfasClass) reported fromHoffman Estates, Illinois

    @comcastcares internet goes down mid Zoom with my 2nd hour. I rejoin via phone a few mins later. Not only are my minions still on the call, they had continued reading @geneluenyang’s #AmericanBornChinese like I hadn’t just disappeared. 🥰LOVE THEM! @HMS7_1Stars @HeinemanHawks

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (23)Susana M. Regan (@Susanalicious) reported fromVilla Park, Illinois

    @Xfinity We keep having connection issues since yesterday.

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (24)ken sommers (@boysofsommers) reported fromArlington Heights, Illinois

    @CBredar @Xfinity @grade1sw their customer service has always sucked !

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (25)Jacob Dawson (@crimsonruari) reported fromLombard, Illinois

    @CarissaHolohan Supposedly! I have not inspected the exterior for new sh*t. We have been running XFinity since before I moved in. I have had no say in any of this. Not like I was once a professional or live here or anything.

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (26)Mario Arencibia (@mario_arencibia) reported fromElmhurst, Illinois

    @WatchMarquee And still **** you marquee network no deal with Comcast half of Chicago will never be able to watch the Cubs because of you piece of crap

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (27)Tyler (@Tyler_bulls) reported fromMount Prospect, Illinois

    @comcast who can talk to besides a automated person or a bot online because the only person can help resolve my issue is a real person

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (28)Fireman Andy (@AndyRussell299) reported fromLombard, Illinois

    Difficult but not impossible @Comcast @Xfinity. @Cubs fans want to watch games and content on your service. Make it happen.

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (29)Marc Spacone (@mspacone) reported fromLake Zurich, Illinois

    @WatchMarquee @ColeWright @LenKasper @Taylor_McGregor @ihapp_1 @KrisBryant_23 It’s too bad I can’t watch any of it. Getting a deal done is just as important for the @Cubs as it is for @Xfinity.

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (30)Frank (@FrankRian) reported fromCarol Stream, Illinois

    @comcast fix internet very slow!!!

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (31)Russ Schneider (@russps78) reported fromSchaumburg, Illinois

    @Xfinity @comcast @comcastcares I keep calling customer service then I get transferred to a bad number and it tells me to call back!

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (32)James (@jtmcad14) reported fromCarol Stream, Illinois

    The #Cubs ownership and Comcast are both greedy megacorporations who deserve to be ridiculed. Sides don't have to be taken. They're both bad.

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (33)Momma Likes to Talk (@NikkiJMM) reported fromArlington Heights, Illinois

    @comcastcares I need to remove a device from my plan, virtual chat and messenger are not working

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (34)Mario Arencibia (@mario_arencibia) reported fromElmhurst, Illinois

    Does anybody know if Comcast has made a deal yet with the marquee network.

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (35)Mario Arencibia (@mario_arencibia) reported fromElmhurst, Illinois

    @Cubs @WatchMarquee I can’t I have Comcast get the deal done with Marquee. I’m looking into canceling my Comcast subscription and subscribing to Hulu live TV and save money along the way. I don’t need 100 stupid cooking channels.

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (36)Kelly Panfil (@KellyAPanfil) reported fromElk Grove Village, Illinois

    @comcastcares Or you could just try harder to get a deal together with @WatchMarquee so I can watch the damn @Cubs games

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (37)July 14 (@ASopaFlores714) reported fromNorridge, Illinois

    @Xfinity can i have assistance with wifi, i have an issue with my profile please help

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (38)Mario Arencibia (@mario_arencibia) reported fromElmhurst, Illinois

    @dpurpura @WatchMarquee @DIRECTV Or Comcast get this sh*t done

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (39)Tyler (@Tyler_bulls) reported fromMount Prospect, Illinois

    @comcastcares how do I talk to someone besides a bot online or a automated person , the only way for someone to help me is if I'm talking to a real person

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (40)Jason (@BuggleJ) reported fromHoffman Estates, Illinois

    @comcastcares come on guys fix the net I just wanna watch some tv

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (41)Mable Movieton (@MovieGoingMouse) reported fromElmhurst, Illinois

    @jwyllys I switched for a second the problem is I kept Comcast internet. Once I switched I capped out on data and the overages were high as hell, so it basically forced me back so I wasn’t using so much data

Comcast Xfinity Issues Reports

Latest outage, problems and issue reports in social media:

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (42)NoobMaster69™️ (@Colaluca52) reported

    Wooow @Xfinity really know how take all your money... let’s raise the bill every year soo stupid..... I’m goin to cancel my service’s really soon

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (43)Be Kind To Each Other (@MFClove) reported

    @comcastcares Routine maintenance?! Tonight of all nights? For 5 hours? 15+ years without this “routine” and now it’s the second time in a month? How about a warning at least? My bill should be going down instead of up.

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (44)RIHANNA’S FOREHEAD (@BADGALTRILLA) reported

    Comcast ain’t worth a damn FR

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (45)Auld Hoag Syne (@HoagML) reported

    @gabrielmalor It'll be a fun chance to talk about Comcast being a terrible monopoly

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (46)Ginger McKenna (@___MIZANI) reported

    i was confused why my internet was acting dumb but i see it’s an Xfinity outage lmaooo

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (47)Nirav B (@niravb) reported

    Similar to how FB and Twitter blocked DJT; TV service providers Comcast, Verizon etc need to blackout some Fox, Newsmax and OAN anchors. They have played an equal (if not more) part in amplifying lies and baseless conspiracy theories.

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (48)Dan V 🐒🗄🏁🛰⛱⛹🚳🦂🤬💺🐲⚜️🔨🛴🥨🧤🕥🗾🧙‍♀️🥌🔡 (@DanIsTheBest) reported

    why ******** does Comcast not automatically give people a heads up before a planned outage

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (49)la jenny🖤 (@jennughhhhfer) reported

    I’ve never seen lay more flustered than in this very moment bc xfinity shut the wifi down and she was in the middle of gaming lol

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (50)Dark Web Bitcoin Assassin (@BTCAssassin) reported

    Comcast Xfinity can disrupt your phone, tv, and internet service, things people pay for and rely on to contact emergency services, for "scheduled" maintenance for an indeterminate amount of time and how is this legal exactly?

  • Comcast Xfinity Outage in Hoffman Estates, Illinois (51)Bernard Moon (@bernardmoon) reported

    Comcast @comcastcares internet is down!

Comcast Xfinity Outage in Hoffman Estates, Illinois (2024)

FAQs

How do I find out if Xfinity is down in my area? ›

Additionally, you can text OUT to 266278 (COMCST) to check for outages in your area. Data and messaging rates may apply. You can also choose the option to Text me with updates to receive a text message update as soon as your Xfinity services are restored.

Why is my Xfinity suddenly not working? ›

Unplug the power from your modem or gateway, wait one minute, and then plug it back in. You can also do so remotely if your modem is responsive by performing a restart. Check for local outages using the Xfinity Status Center Outage Map.

How long until Xfinity comes back on? ›

Xfinity TV and Xfinity Internet services take approximately one hour to restore. Xfinity Voice service takes approximately four hours to restore.

How do I get a live representative with Xfinity? ›

On the Support page on xfinity.com, click Chat with Xfinity. Apps: In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent.

How do I know if my network is down in my area? ›

Check your internet providers' social media accounts, as sometimes companies will use these platforms to post information about outages and planned works. Still nothing? Also check its website or app (you may have to log in to your account first, so keep your details handy).

Are Comcast and Xfinity the same? ›

At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.

Why is Xfinity saying no Internet connection? ›

Restart Your Device and Router

One of the first troubleshooting steps to take when your Xfinity WiFi has no Internet connection is to restart your computer, phone, tablet, or other connected devices. Restarting your equipment forces your device to refresh its connection to the network.

What to do if my Xfinity WiFi isn't working? ›

Basic troubleshooting tips to end WiFi woes
  1. Move your Gateway around. ...
  2. Restart your device. ...
  3. Update your router. ...
  4. If you have a new Gateway but you're using an older device, your Gateway may have to “slow down” for your device to be able to keep up.

Does weather affect Xfinity WiFi? ›

Typically, during severe weather conditions, the two biggest impacts are commercial power outages and damage to our network. We work around the clock and use all our resources to restore services as quickly and as safely as possible.

How do I get my Xfinity WiFi back on? ›

Manually restart your Xfinity Gateway, modem, or router
  1. Unplug the power cable.
  2. Wait one minute.
  3. Plug the power cable back in.

How do I get Comcast to turn service back on? ›

Depending on the circ*mstances, your service could be interrupted or disconnected due to late payment or missing payments. If this happens, you will need to make a payment to re-activate your services. This payment may include late fees and a reactivation charge, and it will take 48–72 hours to restore your services.

How do I speak to a human with an Xfinity phone? ›

How To Contact Xfinity
  1. Comcast Cable, One Comcast Center. 1701 John F. Kennedy Blvd. Philadelphia, PA 19103.
  2. 1-800-xfinity (1-800-934-6489)

What number is 1 800 934 6489 Xfinity? ›

If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489).

What number is 800 266 2278? ›

YOU HAVE THE RIGHT TO TERMINATE YOUR AUTHORIZATION AT ANY TIME ONLINE BY LOGGING INTO YOUR ACCOUNT AT CUSTOMER.XFINITY.COM AND TERMINATING AUTOMATIC PAYMENTS OR BY CALLING YOUR LOCAL COMCAST OFFICE AT 1-800-266-2278 AND TERMINATING YOUR AUTHORIZATION WITH A COMCAST CUSTOMER ACCOUNT EXECUTIVE.

How do I check my Xfinity Internet signal? ›

How to perform a whole home network test
  • Sign in to the Xfinity app with your Xfinity ID and password.
  • Select WiFi from the bottom of the app.
  • Select Troubleshoot.
  • Tap Test your whole home network.
  • From here, the app tests both the speed to your gateway and to the devices you're using to access Xfinity Internet.

What do you do when Xfinity WiFi goes down? ›

You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If our system detects a problem we can't fix online and a visit is required, you have the option to schedule a technician visit.

Why is Xfinity showing no signal? ›

Troubleshooting steps

Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations.

Why is Xfinity not in my area? ›

We may not be able to provide service to you if: You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address.

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